Subscription Cancellation & Pause Policy

This policy applies to Annual Festival Potli Subscriptions offered by EkDharma. Please read carefully before subscribing.

Cancellation Policy

• Before First Dispatch: Subscriptions can be cancelled only before the first potli is dispatched. Full refund will be provided if cancellation is requested before dispatch.
• After First Dispatch: Once the first potli has been dispatched, subscriptions are non-refundable and non-cancellable. The subscription will continue for the full annual period.

Pause & Skip Policy

• One Skip Allowed: Subscribers may skip or pause one festival potli delivery per year if informed at least 15 days before the scheduled dispatch date.
• No Refund for Skipped Potlis: Skipped potlis are not refunded but may be adjusted to a future festival or converted to a donation on your behalf, subject to availability and mutual agreement.
• Advance Notice Required: All pause or skip requests must be submitted at least 15 days before the scheduled dispatch date. Late requests cannot be accommodated.

Address Changes

• Address changes must be updated at least 15 days before the scheduled dispatch date for each potli.
• If the new address is in a different country or region, additional shipping charges may apply and must be paid before dispatch.
• EkDharma is not responsible for delivery failures due to incorrect or outdated addresses provided by the subscriber.

Non-Transferable

Subscriptions are non-transferable and cannot be transferred to another person or account. The subscription is valid only for the original subscriber.

Delivery Delays

• While we strive to dispatch potlis 10-18 days before each festival, delivery timelines may vary due to courier services, customs clearance (for international orders), or unforeseen circumstances.
• EkDharma will make reasonable efforts to ensure timely delivery but is not liable for delays beyond our control.

Damaged or Missing Items

If a potli arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and details. We will arrange for replacement items or a replacement potli at no additional cost.

Claims made after 48 hours may not be eligible for replacement.

Subscription Renewal

Subscriptions do not auto-renew. At the end of the annual period, you will be contacted to renew your subscription if you wish to continue.

Contact for Subscription Management

For cancellations, pauses, address changes, or any subscription-related queries, please contact us at: